Return & Refund Policy

Zellie offers a 30-day return policy.  You have 30 days from the date of delivery to request a refund.
 

In order to be eligible for a refund, item must be unworn or unused and in the original packaging. You will also need your invoice number or screen shot proof of purchase.

To initiate a return please email: zellieblueshop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged and Incorrect Items:
Please inspect your order once you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions / Non-Refundable Items:
Personalized items are not able to be refunded. Please contact us at zellieblueshop@gmail.com if you have questions or concerns about your item and whether it qualifies for a refund.
***We cannot accept refunds on gift cards or sale items***

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
If approved, as soon as your approved return has been received, you’ll be automatically refunded via your originally payment method.

***Please remember, it can take 7-10 business days to receive your refund credit depending on your credit card issuer or financial institution.***